Shipping Policy

SHIPPING POLICY

  1. General Shipping Terms

AURORA PHOENIX LLC operates on a print-on-demand model, which means each product is custom-made upon order placement. This approach ensures that every product is tailored to the customer’s specific preferences. By placing an order, customers acknowledge and agree to the following shipping terms:

  1. Shipping Timeline:

The estimated delivery timeframe includes production and shipping. Production times may vary depending on the product type, complexity, and manufacturing location.

Domestic shipping (within the United States) typically takes 4–8 business days after production.

International shipping may take 10–30 business days after production, depending on the destination and local carrier services.

  1. Delivery Carriers:

Orders are shipped using reputable carriers, including USPS, FedEx, UPS, and international logistics providers. The choice of carrier will be determined based on the customer’s location and the shipping method selected.

  1. Shipping Notifications:

Customers will receive automated email notifications, including tracking information, once their order has been shipped. It is the customer’s responsibility to ensure the email provided during checkout is accurate and accessible.

 

  1. Failed Deliveries or Delays

Aurora Phoenix LLC is not responsible for delays caused by circumstances beyond its control, including but not limited to:

  1. Customs inspections for international shipments.
  2. Weather conditions.

iii. Carrier operational disruptions.

In the event of a failed delivery, customers are required to:

  1. First contact the shipping carrier directly using the provided tracking number.
  2. If the issue remains unresolved, customers may contact Aurora Phoenix LLC via the "Contact Us" page on the website for further assistance.

 

  1. International Shipping Specifics
  2. Customs Duties and Taxes:

For international orders, the customer assumes responsibility for any customs duties, import taxes, or brokerage fees assessed by the destination country. Aurora Phoenix LLC will not cover or reimburse these charges.

  1. Shipping Delays:

While Aurora Phoenix LLC works diligently with its manufacturing and logistics partners to meet delivery estimates, international shipments are subject to delays beyond the company’s control, particularly during peak seasons or due to customs inspections.

  1. Prohibited Delivery Locations:

 

Aurora Phoenix LLC reserves the right to restrict shipping to certain international destinations based on local laws or logistical challenges. Customers will be notified during the checkout process if their destination is not supported.